Unit & Function
Cataloguing and Administration Unit
- Manage and maintain the administration of the IRC.
- Plan, prepare, and compile ISO, meeting, budget, KPI, Risk Register, and staffing related activities and documents.
- Control and manage files and documents within UNITEN 365.
- Managing bibliographic and cataloguing records.
- Resource Description and Access (RDA) Management.
- Process of Managing Technical Material.
- Controlling Bibliographic Information.
Resource Development and Strategic Transformation Unit
- Acquiring Printed Materials.
- Managing gift and exchange transactions.
- Electronic book and electronic resource acquisition.
- Developing and Evaluating Collection.
- Management of ISBN Request.
- Coordinating Librarian Liaisons.
- Managing Archive and Preservation.
- Managing Material Maintenance.
- Planning and executing IRC project initiatives.
Digital Collection Unit
- Management of the subscription to Printed Serials.
- Responsible for the Digitalization Project and DSpace Development.
- Administration of Internal Publications and Research Documents.
- Overseeing the AV and Theses Collection.
- Management of the ISSN Process.
- Overseeing the development and maintenance of the Library's website and web content.
- Supervision and administration of the Integrated Library System (KOHA).
- Managing complaints and organizing IT facilities.
Information & Customer Services Unit
- Reference Services, Consulting, and Research Management.
- Promotion, Marketing, and Information Literacy Management.
- Coordination of the Library's Accreditation and Visit.
- Managing Library Publication, Newsletter, and Annual Report.
- Developing the Index and Abstract.
- Managing Circulation and Services to Customers.
- Managing ILL and Delivery of Documents.
- Administration of Library Services, Facilities, Counters, and Service Entrance.
- Managing and expanding the content of LibGuides.
- Customer Satisfaction Index (CSI) management.
- Customer Complaint Officer (CCO) and CRM Management.
System Management & E-Resources Unit
- Management and oversight of the Information Library System Management (ILMS) system.
- Overseeing the development of the Library Portal and online services.
- Managing IT Facilities and Handling Complaints.
- Manage and monitor the subscription to online resources.
- Prepare an analysis of the online resource statistics report.
- Supervise the access of online resources.
- Plan and monitor the subscription budget's allocation and expenditures.
- Manage online resources downtime and coordinate complaints.
- Prepare MyLED and Malaysian Academic Library statistics data entry.
- Continue negotiations with the vendor regarding subscription costs, terms and conditions, technical setting and etc.